Genuine Product Protection | ESTUN Spare Parts Anti-Counterfeiting Verification Function Officially Launched!

During the long-term operation of industrial robots, the replacement and maintenance of core components such as controllers, reducers, drives, and motors are key links in ensuring stable and efficient equipment operation. However, the current spare parts market has refurbished, modified, and counterfeit spare parts flowing into the market. Such non-official spare parts pose serious hidden dangers. They not only have extremely low compatibility with ESTUN robot equipment and are prone to faults and downtime, but in severe cases can also damage the equipment body and shorten equipment service life, bringing multiple risks to enterprise production such as downtime losses and rising maintenance costs.

In order to thoroughly eliminate equipment hidden dangers caused by counterfeit spare parts and protect customers' production rights and equipment safety, the ESTUN after-sales service team has newly launched a spare parts anti-counterfeiting verification service, giving each official genuine spare part an exclusive "digital identity," making authenticity verification evidence-based and easy to check.

01 One Item, One Code, Genuine Products Verifiable

Starting today, all robot spare parts officially sold by ESTUN will be equipped with a coated exclusive anti-counterfeiting QR code on the outer packaging. One item, one code, uniquely verifiable, fundamentally preventing the circulation of counterfeit and refurbished spare parts and building a solid safety line for customer equipment operation.

Compared with counterfeit spare parts on the market, ESTUN official genuine spare parts have significant advantages:

Original factory precision adaptation, perfectly matching equipment parameters, with no compatibility failure risk;

Quality has undergone multiple strict inspections, with stronger durability and stability;

Full-process official after-sales support, reliable warranty and guaranteed service, thoroughly avoiding production hidden dangers caused by counterfeit spare parts.

02 30-Second Quick Scan, One-Click Authenticity Verification

No need to download any software. One-click operation via WeChat, simple and efficient, anyone can quickly verify:

Scratch off the gray coating of the anti-counterfeiting code on the spare parts outer packaging to reveal the exclusive verification QR code;

Open WeChat on your phone and scan the QR code;

The page instantly jumps and quickly displays product authenticity information, easily distinguishing official genuine products from counterfeit products.

Anti-Counterfeiting Query Example

03 Official Channels, Peace of Mind Purchasing of Genuine Spare Parts

To help customers accurately and efficiently purchase original factory genuine spare parts and avoid the risk of non-standard and counterfeit products, ESTUN has opened exclusive official procurement channels, fully legitimate and traceable:

Channel 1: Official WeChat Public Account Online Direct Channel

Follow the official WeChat public account [ESTUN Automation], click the bottom menu bar [Solution Selection], select the [After-Sales Spare Parts] button, and fill in the procurement form as needed to submit your request. After submission, the ESTUN global delivery team will respond within 24 hours, providing professional consultation and procurement services.

Channel 2: Nationwide Authorized Joint Warranty Service Provider Offline Channel

Customers can contact ESTUN Automation's nationwide official authorized joint warranty service providers to purchase genuine spare parts. All authorized service providers have undergone strict brand screening and systematic technical training, and are included in the official unified after-sales system. Spare parts sources are authentic, service standards are unified, and they can provide localized rapid connection, spare parts supply, and maintenance services, further shortening service radius and meeting nearby procurement and rapid delivery needs.

04 Genuine Product Protection, Empowering Efficient Production

Stable equipment operation is the core guarantee of enterprise production, and genuine spare parts are the foundation for long-term equipment operation. The launch of this anti-counterfeiting verification function is an important measure for ESTUN to deeply cultivate after-sales service and adhere to its original quality commitment. In the future, ESTUN will continue to take customer needs as the core, improve its after-sales guarantee system, and with genuine quality, professional service, and efficient response, comprehensively protect the stable operation of customer equipment, helping enterprises reduce costs, increase efficiency, and achieve stable production.